Customer Support Executive

As a Customer Support Executive at our E-commerce company located in Chandigarh, your role involves handling customer queries and complaints through calls, emails, and chat. You will be responsible for providing accurate information about products, orders, returns, and deliveries. Ensuring timely resolution of customer issues with a positive attitude is crucial, along with coordinating with logistics and internal teams for order-related concerns. Additionally, maintaining records of customer interactions and follow-ups to contribute to improving customer satisfaction and service quality are part of your responsibilities. Your qualifications should include good communication skills in English and Hindi, basic computer knowledge, and familiarity with e-commerce platforms. A problem-solving attitude, a customer-first mindset, and the ability to handle pressure and multitask efficiently are essential for this role. At our company, you can expect a friendly and growth-oriented work environment, performance-based incentives, and the opportunity to learn e-commerce operations. Join us in providing excellent customer support and enhancing our service quality. (Note: No additional details about the company were mentioned in the job description.),