Customer Support Executive

Job Description

What is Lokal : Access & Empowerment for Bharat through AI and Local Language Internet Lokal is India’s largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns. Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they’ve historically lacked access to: Lokal Matrimony – Location-based matchmaking apps focused on hyperlocal compatibility Lokal Jobs – Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities GyanTV – Skill-based learning in regional languages (stocks, photography, small business & more) Dostt – Make new friends through voice chats, games, and real, authentic conversations Eaze – A safe space to explore emotional well-being via community-driven support AstroLokal – Instant access to trusted astrologers through audio and chat And more – 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants. Job Summary : We are looking for a dedicated and empathetic Customer Support Executive to join our team. The ideal candidate will play a crucial role in assisting users with app functionality, resolving their issues, and building trust within the community. This role requires fluency in a regional language, strong communication skills, and a proactive approach to customer satisfaction. Key Responsibilities : Respond to customer inquiries promptly and effectively in the Tamil, Hindi & English Assist users in understanding app functionality and help troubleshoot any issues they encounter. Provide valuable feedback based on customer interactions to support product and service improvements. Document customer queries and resolutions accurately for internal tracking and reference. Collaborate with other team members to resolve complex user concerns efficiently. Maintain high standards of customer satisfaction through timely and empathetic support. Engage with users to build strong relationships and foster trust in the platform. Requirements Fluency in Tamil and proficiency in Hindi & English , both written and verbal. Prior experience in customer support or a related field is highly desirable. Excellent communication and interpersonal skills. Ability to remain calm under pressure and handle complaints with professionalism. Familiarity with customer support tools and platforms. A strong commitment to customer satisfaction and a solution-oriented mindset. Strong organizational skills and attention to detail. BYOD (Bring Your Own Device) – must have access to a personal smartphone/laptop for work.