Customer Support Executive

0 - 2 years

1 - 2 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Answering phones and explaining the product and services offered by the company.

• Contacting existing customers as well as prospective customers using scripts. • Obtaining customer information and other relevant data. • Asking questions to the customer and understanding their specifications. • Resolving queries and issues related to the products and services. • Maintaining the database of the customers on a regular basis. • Suggesting solutions based on customers needs and requirements.

• Complete daily call targets in a timely manner.

• Maintain customer data in CRM.

• Lead conversion. • To write down important information provided by the customer and follow up with them on a regular basis.Role & responsibilities

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