Customer Support Executive

Position :

Location :

Languages Expert: English & Hindi expert ( Both languages mandatory )

Job Summary

As a Customer Support Executive, you will serve as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. Youll collaborate with internal teams to deliver timely and effective support to clients.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats from clients and partners.
• Provide accurate information about Vivritis financial products and services.
• Log customer interactions, issues, and feedback into CRM systems.
• Coordinate with internal departments (tech, finance, credit) to resolve client issues.
• Track and follow up on pending queries to ensure timely resolution.
• Identify recurring issues and escalate to management with suggestions for improvement.
• Maintain high levels of customer satisfaction through professional communication and empathy.
• Assist in onboarding new clients and resolving documentation-related queries.
  

Required Skills and Qualifications

• Bachelors degree in any discipline.
• 0- 2 years of experience in customer service, preferably in BFSI (Banking/Finance) sector.
• Excellent verbal and written communication skills in English.
• Knowledge of financial products and customer support tools (e.g., Freshdesk, Zendesk, Salesforce).
• Strong problem-solving skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Customer-centric attitude and professionalism under pressure.
  

Preferred Qualifications

• Experience working in a fintech or NBFC environment.
• Familiarity with digital lending platforms and client KYC processes.
  

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work in a fast-growing fintech environment.
• Learning and development programs.
• Collaborative and inclusive work culture.

Kindly share your profile to my official id [ kanimozhi.p@kiya.ai ] with the subject name "BPO/BPM_Customer support executive_0 to 2 years"