Customer Support Executive (Junior) (Night Shift)

Job Summary:

We are looking for a dedicated Support Executive (Night Shift) to join our dynamic team. Your primary responsibility will be to assist customers, manage support requests, and ensure smooth operations during night hours. This role is crucial in maintaining high service levels and client satisfaction overnight. 

Experience:

● Fresher to 1 Years

Available Shift Timings:

• From 5:00 PM TO 1:00 AM

• From 1:00 AM TO 8:00 AM

Qualification:

● Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.

Technologies:

● CRM Tools (Zoho, Freshdesk, HubSpot, etc.)

● Telephony Systems

● Helpdesk or Ticketing Systems

Roles & Responsibilities:

● Provide timely and effective customer support via phone, email, or chat.

● Maintain detailed records of customer interactions and issue resolutions.

● Follow up on customer inquiries and ensure satisfactory closure.

● Escalate unresolved issues to relevant departments as needed.

● Assist in onboarding and guiding customers through products/services.

● Achieve daily/weekly call and resolution targets.

● Ensure high levels of customer satisfaction and professionalism.

● Participate in team meetings and continuous training programs.

● Work closely with sales/support teams to improve service delivery.

Required Skills:

● Excellent verbal and written communication skills in English.

● Strong interpersonal skills with a customer-focused attitude.

● Ability to multitask and manage time effectively.

● Basic understanding of CRM and support ticketing systems.

● Self-motivated, proactive, and able to work independently during night hours.

● Comfortable working in a fast-paced and target-driven environment.