Customer Support Executive

0 - 2 years

2 - 3 Lacs

Posted:8 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Associate International Chat Process | IntouchCX Bangalore

Location:

Company Profile:

IntouchCX (formerly 24-7 Intouch) is a global leader in customer care and technology solutions with over 25 years of experience. We deliver innovative, value-driven customer service across industries such as retail, tech, healthcare, and e-commerce. Our services include omnichannel support, AI solutions, trust & safety, and more. Join our dynamic, fast-paced team committed to disrupting the traditional customer experience landscape.

Customer Support Associate (Chat Process)

Key Responsibilities:

  • Handle

    inbound chat queries

    related to products, services, orders, refunds, and technical issues.
  • Provide

    prompt, professional, and grammatically correct responses

    .
  • Maintain

    35+ WPM typing speed

    with accuracy.
  • Use pre-approved scripts or customize responses as per customer needs.
  • Troubleshoot issues or escalate complex cases to seniors/departments.
  • Adhere to

    company policies, compliance, and quality standards

    .
  • Meet/exceed KPIs: Response Time, Resolution Rate, CSAT.
  • Work in

    rotational shifts including night shifts

    .

Desired Candidate Profile:

  • Freshers and Experienced candidates

    can apply.
  • Typing Speed:

    35 WPM+ with 90%+ accuracy

    .
  • Excellent written English (grammar, spelling, tone).
  • Strong problem-solving and customer-first attitude.
  • Familiarity with chat tools (e.g., Zendesk, LiveChat) is a plus.
  • Minimum Qualification:

    12th Pass / Graduate

    .

Perks and Benefits:

  • 100% Work from Office
  • Performance-based Incentives
  • Rewards & Recognition Programs
  • Provident Fund (PF) & ESI
  • 5-day work week (2 rotational offs)

How to Apply:

  • Interested candidates can apply by:
  • Sending your updated resume to

    8500505116

    (Call/WhatsApp HR Gheervani)
  • Shortlisted candidates will be contacted for further interview rounds.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
IntouchCX logo
IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

RecommendedJobs for You

new delhi, greater noida, delhi / ncr