Customer Support Executive

Hotpack is one of the world’s leading manufacturers of Sustainable packaging products. We have a physical presence in 15 countries, across 5 continents. We are employing around 3500 Employees globally. Our 4000+ products are manufactured in our own state-of-the-art facilities, embracing the highest global standards. Job Location : Infopark, Cochin We are looking for a highly passionate and skilled Inside Sales Specialist for our Ecommerce Operations in India. In this role, you will be a primary contact by Phone, Live Chat, or email for customer inquiries about our products and brand. Responsibilities Respond to customer queries in a timely and accurate way via Live Chat, Email or phone. Identify customer requirements and help customers via Live Chat. Update our internal databases with information for follow up and other useful discussions. Monitor customer complaints on social media and reach out to provide assistance. Inform customers about our products and services. Follow up with customers to ensure their issues are resolved. Gather customer feedback and share with our Product, Sales and Marketing teams. Assist in training junior Customer Support Representatives. Requirements and skills 1 – 3 years’ experience as a Customer Support Specialist or Live chat experience is preferred. Familiarity with Ecommerce industry is a plus. Experience using help desk software and remote support tools. Understanding of how CRM systems work. Excellent communication (English and Hindi) and exceptional customer service skills. Job Type: Full-time Pay: ₹14,000.00 - ₹23,000.00 per month Benefits: Health insurance Schedule: Day shift Rotational shift Ability to commute/relocate: Ernakulam, Ernakulam - 682039, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred)