Hotpack is one of the world’s leading manufacturers of Sustainable packaging products. We have a physical presence in 15 countries, across 5 continents. We are employing around 3500 Employees globally. Our 4000+ products are manufactured in our own state-of-the-art facilities, embracing the highest global standards. Job Location : Infopark, Cochin We are looking for a highly passionate and skilled Inside Sales Specialist for our Ecommerce Operations in India. In this role, you will be a primary contact by Phone, Live Chat, or email for customer inquiries about our products and brand. Responsibilities Respond to customer queries in a timely and accurate way via Live Chat, Email or phone. Identify customer requirements and help customers via Live Chat. Update our internal databases with information for follow up and other useful discussions. Monitor customer complaints on social media and reach out to provide assistance. Inform customers about our products and services. Follow up with customers to ensure their issues are resolved. Gather customer feedback and share with our Product, Sales and Marketing teams. Assist in training junior Customer Support Representatives. Requirements and skills 1 – 3 years’ experience as a Customer Support Specialist or Live chat experience is preferred. Familiarity with Ecommerce industry is a plus. Experience using help desk software and remote support tools. Understanding of how CRM systems work. Excellent communication (English and Hindi) and exceptional customer service skills. Job Type: Full-time Pay: ₹14,000.00 - ₹23,000.00 per month Benefits: Health insurance Schedule: Day shift Rotational shift Ability to commute/relocate: Ernakulam, Ernakulam - 682039, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred)

We are looking for a responsible eCommerce Support Executive to join our Global Ecommerce team. You will be responsible for offering unmatched customer service across all eCommerce platforms. Developing and implementing marketing strategies for effective eCommerce management will also be your responsibility. Your ability to manage all online marketing activities using effective SEO/SEM techniques will be an asset. You should be able to plan and create promotional offers and campaigns for social media platforms. Besides, you should assist in budgeting, inspecting standardized metrics, and reviewing checkout pages of our eCommerce sites. Apply right away if our requirements match your zeal for creating a memorable customer experience. Responsibilities : Managing the eCommerce division effectively Collaborating with web designers as well as graphic designers for all marketing assets Conducting thorough research about new developments in the eCommerce sector Ensuring completion of tasks and company targets Developing marketing strategies and reviewing sales performance on a timely basis Approaching and collaborating with Content Creators to generate online traffic Using effective SEO/SEM techniques to maximize search engine traffic Undertaking quality assurance checks Creating performance reports on a monthly basis Requirements : Bachelor’s degree in Business Management, Marketing, or related field 1-3 years of work experience as an eCommerce specialist or a related role. Knowledge of Shopify will be an added advantage Knowledge of SEO/SEM and other marketing tools Strong analytical and problem-solving skills Excellent managerial qualities Impressive communication skills Basic understanding of eCommerce industry trends and procedures Strong marketing and technical background Familiarity with design, marketing, and SEO software Proficiency in Microsoft Office Tools Having a positive attitude Understanding of data analysis and business principles Efficiency in addressing clients' queries Good decision-making skills Highly motivated Ability to maintain a professional approach Job Types: Full-time, Permanent Pay: From ₹18,500.00 per month Schedule: Monday to Friday Morning shift Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: E-commerce: 1 year (Preferred) Work Location: In person

As an assistant machine operator at Hotpack, you play a vital role in ensuring that our manufacturing products consistently meet the required standards and job order specifications. You will collaborate closely with the operator to address any process issues and strive to achieve production targets efficiently. In the absence of the operator, you will take charge of the process, ensuring seamless job completion. Your responsibilities will include understanding production procedures thoroughly, adjusting machine settings as needed, feeding raw materials or parts into the machines, and meeting production targets within the specified time frame. It is essential to follow instructions from the Supervisor or Senior operators diligently and contribute to completing jobs as per the defined product standards and job orders. To qualify for this role, you should possess a high school diploma, a solid understanding of industrial equipment, and ideally have 1-2 years of experience as an Assistant Machine Operator or in a similar capacity. The position is full-time and requires your commitment to working on-site at our location. As part of the application process, we would like to inquire if you are open to relocating to the UAE for this opportunity. If you are enthusiastic about being part of a global leader in food packaging products and are ready to contribute your skills as an assistant machine operator, we welcome your application.,