Hotpack is one of the world’s leading manufacturers of Sustainable packaging products. We have a physical presence in 15 countries, across 5 continents. We are employing around 3500 Employees globally. Our 4000+ products are manufactured in our own state-of-the-art facilities, embracing the highest global standards. Job Location : Infopark, Cochin We are looking for a highly passionate and skilled Inside Sales Specialist for our Ecommerce Operations in India. In this role, you will be a primary contact by Phone, Live Chat, or email for customer inquiries about our products and brand. Responsibilities Respond to customer queries in a timely and accurate way via Live Chat, Email or phone. Identify customer requirements and help customers via Live Chat. Update our internal databases with information for follow up and other useful discussions. Monitor customer complaints on social media and reach out to provide assistance. Inform customers about our products and services. Follow up with customers to ensure their issues are resolved. Gather customer feedback and share with our Product, Sales and Marketing teams. Assist in training junior Customer Support Representatives. Requirements and skills 1 – 3 years’ experience as a Customer Support Specialist or Live chat experience is preferred. Familiarity with Ecommerce industry is a plus. Experience using help desk software and remote support tools. Understanding of how CRM systems work. Excellent communication (English and Hindi) and exceptional customer service skills. Job Type: Full-time Pay: ₹14,000.00 - ₹23,000.00 per month Benefits: Health insurance Schedule: Day shift Rotational shift Ability to commute/relocate: Ernakulam, Ernakulam - 682039, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred)
We are looking for a responsible eCommerce Support Executive to join our Global Ecommerce team. You will be responsible for offering unmatched customer service across all eCommerce platforms. Developing and implementing marketing strategies for effective eCommerce management will also be your responsibility. Your ability to manage all online marketing activities using effective SEO/SEM techniques will be an asset. You should be able to plan and create promotional offers and campaigns for social media platforms. Besides, you should assist in budgeting, inspecting standardized metrics, and reviewing checkout pages of our eCommerce sites. Apply right away if our requirements match your zeal for creating a memorable customer experience. Responsibilities : Managing the eCommerce division effectively Collaborating with web designers as well as graphic designers for all marketing assets Conducting thorough research about new developments in the eCommerce sector Ensuring completion of tasks and company targets Developing marketing strategies and reviewing sales performance on a timely basis Approaching and collaborating with Content Creators to generate online traffic Using effective SEO/SEM techniques to maximize search engine traffic Undertaking quality assurance checks Creating performance reports on a monthly basis Requirements : Bachelor’s degree in Business Management, Marketing, or related field 1-3 years of work experience as an eCommerce specialist or a related role. Knowledge of Shopify will be an added advantage Knowledge of SEO/SEM and other marketing tools Strong analytical and problem-solving skills Excellent managerial qualities Impressive communication skills Basic understanding of eCommerce industry trends and procedures Strong marketing and technical background Familiarity with design, marketing, and SEO software Proficiency in Microsoft Office Tools Having a positive attitude Understanding of data analysis and business principles Efficiency in addressing clients' queries Good decision-making skills Highly motivated Ability to maintain a professional approach Job Types: Full-time, Permanent Pay: From ₹18,500.00 per month Schedule: Monday to Friday Morning shift Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: E-commerce: 1 year (Preferred) Work Location: In person
As an assistant machine operator at Hotpack, you play a vital role in ensuring that our manufacturing products consistently meet the required standards and job order specifications. You will collaborate closely with the operator to address any process issues and strive to achieve production targets efficiently. In the absence of the operator, you will take charge of the process, ensuring seamless job completion. Your responsibilities will include understanding production procedures thoroughly, adjusting machine settings as needed, feeding raw materials or parts into the machines, and meeting production targets within the specified time frame. It is essential to follow instructions from the Supervisor or Senior operators diligently and contribute to completing jobs as per the defined product standards and job orders. To qualify for this role, you should possess a high school diploma, a solid understanding of industrial equipment, and ideally have 1-2 years of experience as an Assistant Machine Operator or in a similar capacity. The position is full-time and requires your commitment to working on-site at our location. As part of the application process, we would like to inquire if you are open to relocating to the UAE for this opportunity. If you are enthusiastic about being part of a global leader in food packaging products and are ready to contribute your skills as an assistant machine operator, we welcome your application.,
You are a responsible eCommerce Specialist who will join our Global Ecommerce team, offering unmatched customer service across all eCommerce platforms. Your role involves developing and implementing marketing strategies for effective eCommerce management, utilizing SEO/SEM techniques for online marketing activities. Collaborating with the Web Design and Digital Marketing Team is essential to meet customer expectations and suggest improvement measures for increased user engagement and online sales. Interviewing, hiring, and training new recruits are also part of your responsibilities. Your tasks include planning and creating promotional offers and campaigns for social media platforms, assisting in budgeting, inspecting standardized metrics, and reviewing checkout pages on eCommerce sites. You will manage and supervise the eCommerce division, offer suggestions for website development and design, and collaborate with web and graphic designers for marketing assets. Conducting research on eCommerce sector developments, coordinating with senior management, and preparing work schedules for the web merchandising team are also your duties. Developing marketing strategies, reviewing sales performance, and collaborating with Content Creators for online traffic generation are crucial aspects of your role. You are expected to possess a Bachelor's degree in Business Management, Marketing, or a related field, with at least 3 years of experience as an eCommerce specialist. Knowledge of Shopify is advantageous, along with the ability to handle stressful situations, manage flexible work timings, and demonstrate complete knowledge of eCommerce procedures and techniques. Strong analytical, problem-solving, and managerial skills, excellent communication abilities, and familiarity with SEO/SEM and other marketing tools are necessary. Proficiency in Microsoft Office Tools, understanding of eCommerce industry trends, design, marketing, and SEO software, as well as a positive attitude and efficiency in client query handling are also required. This is a Full-time, Permanent position with a Monday to Friday morning shift schedule, requiring the ability to commute or relocate to Kochi, Kerala. Your expertise in E-commerce and Digital Marketing, along with a strong background in marketing and technical aspects, will contribute to creating a memorable customer experience and achieving company targets. Apply now if you are motivated, possess good decision-making skills, and can maintain a professional approach in a dynamic eCommerce environment.,
Hotpack is one of the world’s leading manufacturers of Sustainable packaging products. We have a physical presence in 15 countries, across 5 continents. We are employing around 3500 Employees globally. Our 4000+ products are manufactured in our own state-of-the-art facilities, embracing the highest global standards. Job Location : Infopark, Cochin Responsibility: Job Description and Appointment Letter Management: Create and update job descriptions for new and existing staff members. Prepare appointment letters and ensure all necessary documentation is completed for new hires. Probation Coordination: Track and monitor employees’ probation periods. Coordinate with managers for probation performance reviews. Prepare and issue end-of-probation letters based on feedback. Performance Review Coordination: Assist in organizing and coordinating periodic performance reviews. Ensure timely collection and documentation of performance feedback. Employee Satisfaction Surveys: Design and administer employee satisfaction surveys. Compile survey results and prepare reports for analysis and action planning. Data Management and Reporting: Compile and maintain employee data in Excel spreadsheets. Generate reports and presentations related to HR activities, performance reviews, and satisfaction surveys. Communication and Support: Act as a point of contact for HR-related queries from employees and managers. Provide administrative support to the HR department as required. Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. 2-3 years of experience in HR or administrative roles. Strong proficiency in Microsoft Excel and PowerPoint. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Key Competencies: Ability to manage multiple tasks and meet deadlines. Strong interpersonal skills and ability to work well in a team. Confidentiality and professionalism in handling sensitive employee information. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Ability to commute/relocate: Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Required) Work Location: In person
Hotpack is one of the world’s leading manufacturers of Sustainable packaging products. We have a physical presence in 15 countries, across 5 continents. We are employing around 3500 Employees globally. Our 4000+ products are manufactured in our own state-of-the-art facilities, embracing the highest global standards. Job Location : Infopark, Cochin Responsibility: Job Description and Appointment Letter Management: Create and update job descriptions for new and existing staff members. Prepare appointment letters and ensure all necessary documentation is completed for new hires. Probation Coordination: Track and monitor employees’ probation periods. Coordinate with managers for probation performance reviews. Prepare and issue end-of-probation letters based on feedback. Performance Review Coordination: Assist in organizing and coordinating periodic performance reviews. Ensure timely collection and documentation of performance feedback. Employee Satisfaction Surveys: Design and administer employee satisfaction surveys. Compile survey results and prepare reports for analysis and action planning. Data Management and Reporting: Compile and maintain employee data in Excel spreadsheets. Generate reports and presentations related to HR activities, performance reviews, and satisfaction surveys. Communication and Support: Act as a point of contact for HR-related queries from employees and managers. Provide administrative support to the HR department as required. Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. 2-3 years of experience in HR or administrative roles. Strong proficiency in Microsoft Excel and PowerPoint. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Key Competencies: Ability to manage multiple tasks and meet deadlines. Strong interpersonal skills and ability to work well in a team. Confidentiality and professionalism in handling sensitive employee information. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Ability to commute/relocate: Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Required) Work Location: In person
As an HR Assistant at Hotpack, your role will involve various responsibilities related to job description management, probation coordination, performance review coordination, employee satisfaction surveys, data management, reporting, communication, and support. Here is a breakdown of your key responsibilities and qualifications: Responsibilities: - Create and update job descriptions for new and existing staff members. - Prepare appointment letters and ensure completion of necessary documentation for new hires. - Track and monitor employees" probation periods and coordinate performance reviews. - Design and administer employee satisfaction surveys, compile results, and prepare reports. - Compile and maintain employee data in Excel spreadsheets and generate reports related to HR activities. - Act as a point of contact for HR-related queries and provide administrative support to the HR department. Qualifications: - Bachelor's degree in Human Resources, Business Administration, or a related field. - 2-3 years of experience in HR or administrative roles. - Strong proficiency in Microsoft Excel and PowerPoint. - Excellent written and verbal communication skills. - Strong organizational skills and attention to detail. About Hotpack: Hotpack is a global leader in sustainable packaging products with a presence in 15 countries across 5 continents. With over 3500 employees worldwide, we manufacture 4000+ products in state-of-the-art facilities adhering to the highest global standards. Join us at our Infopark, Cochin location for a full-time position with health insurance benefits. Experience: - Total work: 1 year (Required) Work Location: - In person This job offers you the opportunity to contribute to the HR functions of a renowned packaging company with a commitment to sustainability and excellence.,
You are a responsible eCommerce Specialist joining the Global Ecommerce team to provide unmatched customer service across all eCommerce platforms. Your role involves developing and implementing marketing strategies for effective eCommerce management, utilizing SEO/SEM techniques for online marketing activities. You should coordinate with the Web Design and Digital Marketing Team to meet customer expectations, suggest improvement measures for user engagement and online sales, and participate in the hiring and training of new recruits. Your responsibilities include: - Managing and supervising the eCommerce division effectively - Offering suggestions for website development and designing - Collaborating with web designers and graphic designers for marketing assets - Conducting research on new developments in the eCommerce sector - Coordinating with senior management and preparing work schedules for the web merchandising team - Ensuring completion of tasks, meeting company targets, and reviewing sales performance - Approaching Content Creators for generating online traffic, using SEO/SEM techniques for search engine traffic - Undertaking quality assurance checks and reviewing legal eCommerce marketing procedures - Creating monthly performance reports Requirements: - Bachelor's degree in Business Management, Marketing, or related field - 3+ years of work experience as an eCommerce specialist or related role - Knowledge of Shopify is an added advantage - Ability to handle stressful situations and manage flexible work timings - Complete knowledge of eCommerce procedures, SEO/SEM, and marketing tools - Strong analytical and problem-solving skills, excellent managerial qualities, and impressive communication skills - Basic understanding of eCommerce industry trends, design, marketing, and SEO software - Proficiency in Microsoft Office Tools, positive attitude, and understanding of data analysis and business principles - Efficiency in addressing clients" queries, good decision-making skills, and highly motivated with a professional approach **Job Types:** Full-time, Permanent **Schedule:** Monday to Friday, Morning shift **Ability to commute/relocate:** Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) **Education:** Bachelor's (Preferred) **Experience:** E-commerce: 3 years (Required), Digital Marketing: 1 year (Preferred) **Location:** Kochi, Kerala (Preferred) **Work Location:** In person,