Customer Support Executive - Goa Based Candiates Only

We are seeking a Customer Support Executive to join our growing STAAH team. The role is non-technical but requires a good understanding of using technology, excellent problem-solving skills, and strong communication abilities. You will be responsible for onboarding new clients, managing customer interactions, and ensuring seamless coordination between internal teams.

This is a great opportunity for someone who is customer-driven, tech-comfortable, eager to learn, and looking to grow in the hospitality technology sector.

Key Responsibilities

• Onboard new clients and ensure a smooth setup of STAAH services.
• Act as the first point of contact for all customer inquiries.
• Coordinate with the Partner Services and Sales team within India to resolve client needs.
• Upsell and cross-sell STAAH products to existing customers.
• Communicate effectively with clients through phone calls, emails, and business updates.
• Follow up on client payments and maintain accurate records.
• Provide solutions and ensure timely resolution of customer issues.
• Maintain a high level of customer satisfaction and build long-term relationships.

Requirements

• Graduate degree or equivalent qualification preferred.
• 6 months experience in customer service, client servicing, or customer support roles. Fresher can apply
• Good command over English (verbal & written).
• Ability to use technology comfortably (MS Office, email, CRM tools, etc.).
• Strong problem-solving and analytical skills.
• Positive attitude with a strong drive to learn and grow.
• Ability to multitask and work effectively under deadlines.

Job Type: Full-time

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person