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Fidelis Corporate Solutions
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Customer Support Executive

Customer Support Executive

Fidelis Corporate Solutions

0 - 1 years

0 - 3 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

international voice process bpo communication skills international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service International Voice & Non-Voice Process

Provide customer support and resolve customer queries on call and chat
Build credibility and trust with the customers by empathizing with their

problem in words, proactively understanding their needs and responding

promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores

for the work you performed.

Research, Diagnose, troubleshoot, and identify solutions to resolve customer

issues.

Candidates should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

The candidate should have good command over English - fluency in spoken

and written English, customer service skills and high energy levels.

Excellent judgment skills to be able to properly evaluate situations and

immediately provide effective solutions.

Should be a quick learner and self-motivated.

Core Competencies

Pleasant, professional, and courteous personality.
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have a positive attitude.
Strong analytical & Interpersonal skills

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Customer Support Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Customer Service International Voice & Non-Voice Process

Provide customer support and resolve customer queries on call and chat

Build credibility and trust with the customers by empathizing with their

problem in words, proactively understanding their needs and responding

promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores

for the work you performed.

Research, Diagnose, troubleshoot, and identify solutions to resolve customer

issues.

Candidates should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

The candidate should have good command over English - fluency in spoken

and written English, customer service skills and high energy levels.

Excellent judgment skills to be able to properly evaluate situations and

immediately provide effective solutions.

Should be a quick learner and self-motivated.

Core Competencies

Pleasant, professional, and courteous personality.

Excellent Problem Solving and Customer Service Skills

Ability to think creatively and should have a positive attitude.

Strong analytical & Interpersonal skills

More Jobs at Fidelis Corporate Solutions