Customer Support Executive

Ef-if Diamond Jewellery

1 - 4 years

3 - 5 Lacs

chennai

Posted:None| Platform:

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Skills Required

customer relationship customer support showroom management customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

We are looking for a professional and customer-focused individual to join our EF-IF Diamonds team. The role involves assisting customers with product inquiries, sales support, order follow-ups, and ensuring a luxury buying experience that reflects the EF-IF brand standards.

Key Responsibilities

Greet and assist walk-in customers, ensuring a personalized luxury service experience.
Handle inbound and outbound calls, WhatsApp messages, and email queries promptly and professionally.
Provide detailed information on diamonds, jewellery designs, savings plans, pricing, and customization options.
Coordinate with the sales and production teams for order status updates.
Assist customers with after-sales support including resizing, repairs, returns, and exchanges.
Maintain accurate customer records in CRM/software.
Resolve customer complaints effectively while maintaining brand image.
Follow up with leads generated through marketing campaigns and events.
Educate customers on diamond quality, certification, and care tips.
Support in-store events, exhibitions, and promotions.

Required Skills & Qualifications

Education:
Graduate in any discipline (preferably in Business, Marketing, or Jewellery Design).
Experience:
13 years in customer service, preferably in luxury retail/jewellery.
Strong communication skills in English and Tamil (Hindi is an added advantage).
Good knowledge of diamond grading (EF-IF, VVS, etc.) and jewellery terminology is preferred.
Proficiency in MS Office, CRM software, and digital communication tools.
Ability to work in a fast-paced luxury retail environment with attention to detail.
Pleasant personality with excellent interpersonal skills.

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