Customer Support Executive

About the Role

We are looking for dynamic and enthusiastic individuals to join our International Voice Process

in Mumbai, where you will be supporting a leading healthcare client. This role involves

providing exceptional customer service through calls, assisting with document

collection, and supporting the team of underwriters in the healthcare domain.

The role offers exposure to international operations and requires handling Business Owners from

different time zones. You will be responsible for ensuring smooth communication, addressing

client inquiries, and ensuring that all necessary documents are collected accurately to support

underwriting processes.

Key Responsibilities

•

• Document Collection: Assist clients by collecting necessary documents and ensuring they meet the required standards for the underwriters.

• Support Underwriting Team: Work closely with the underwriting team to support the documentation process and ensure timely and accurate submission of client data.

•

• Data Entry & CRM Management: Record interactions and customer data in the CRM system, ensuring that all information is accurately entered and updated.

• Customer Feedback: Gather feedback from clients to improve service quality and provide valuable insights to management and the underwriting team.

Qualifications & Skills

Required Qualifications:

• Education: High school diploma or equivalent; additional qualifications in healthcare or customer service are a plus.

• Experience: 1-5 year of experience in customer service, tele calling, or sales. Freshers are welcome to apply.

• Languages: Proficiency in English (spoken and written) is mandatory; additional languages are a plus.

• Communication Skills: Strong verbal communication skills with the ability to communicate clearly and professionally with international clients.

• Phone Etiquette: Excellent phone manner with the ability to engage in positive conversations.

• Customer Focused: Ability to handle sensitive client information and maintain confidentiality.

• Team Player: Collaborative approach to working within a team, ensuring seamless operations and high customer satisfaction.

Preferred Skills:

• Healthcare Industry Knowledge: Experience or interest in the healthcare industry and understanding of underwriting processes is a plus.

• CRM Tools: Experience with CRM platforms such as Zoho, Salesforce, or similar tools is an advantage.

• Data Handling: Ability to handle sensitive and large datasets efficiently and accurately.Role & responsibilities