Customer Support Executive (CSE)

Job Description

We are seeking a dedicated and customer-oriented Customer Support Executive who is fluent in any one of the languages i.e Hindi , Tamil and Kannada to join our team. As a Customer Support Executive, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues effectively. Your role will play a crucial part in ensuring customer satisfaction and building strong relationships with our valued customers. Key Responsibilities:  Interact with customers via various communication channels (phone, email, chat) to assist with their queries, concerns, and requests.  Fluently communicate in any one of the languages i.e Hindi , Tamil and Kannada to understand and address customer issues and inquiries accurately. Additionally, proficiency in English and other languages may be a plus.  Develop a deep understanding of our products and services to provide expert advice and assistance to customers.  Proven customer support experience or relevant customer service skills  Excellent verbal and written communication skills.  Strong problem-solving abilities and a commitment to resolving customer issues.  Ability to work in a fast-paced environment and handle multiple tasks simultaneously.  Knowledge of relevant computer software and tools, including CRM systems.  A positive attitude, patience, and the ability to remain calm under pressure.  Strong interpersonal skills and the ability to build rapport with customers.  Flexibility to work in shifts, including evenings and weekends as needed. Work Location: Tirupati, Andhra Pradesh Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Pls mention Which language do you speak fluently in the mentioned list Hindi , Tamil or Kannada ? Language: Hindi , Tamil , Kannada (Preferred)