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Customer Support Executive (CSE)

0 - 5 years

0 Lacs

Malleswaram West, Bengaluru, Karnataka

Posted:12 hours ago| Platform: SimplyHired logo

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Skills Required

Customer service English 12th Pass Bachelor's degree Computer skills In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: To address customer issues and resolve them in a timely and efficient manner. Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately. Take ownership of customer issues. Escalate unresolved issues to the appropriate internal teams. Collect prompt and accurate feedback from customers. Provide accurate, valid and complete information using the right methods/tools. Keep records of customer interactions, and call data. Follow communication procedures, guidelines and policies. Customer Support Executive Requirements: Qualification: Minimum of graduation in any field. Experience: 0 to 5 years. Language Preference: English, Hindi, Kannada and any other regional language. Willing to work on rotational & night shifts. Excellent interpersonal and written and oral communication skills. Ability to work and support the team. Computer proficiency. Knowledge of conflict resolution techniques is preferable. Téléphonique Étiquettes. Ability to multitask, prioritize, and manage time effectively. Work from the office. Industry: Health Care Location: Malleshwaram(Bangalore) Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Night shift Rotational shift Experience: Customer support: 1 year (Preferred) Language: English, Hindi, Kannada, either Tamil or Telugu (Required) Work Location: In person

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