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Shivali Boutique Private Limited
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Customer Support Executive (CSE)

Customer Support Executive (CSE)

Shivali Boutique Private Limited

1 - 3 years

2 - 3 Lacs

india

Posted:18 hours ago| Platform: GlassDoor logo

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Skills Required

support resolve logistics crm management communication

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Relationship Executive / Customer Support Executive

Company: Label S4U (Fast Fashion Women’s Wear)
Location: Ellis Bridge, Ahmedabad (On-site)

Working Days & Timings:
6 Days a WeekMon–Fri: 10:30 AM – 7:30 PMSat: 10:30 AM – 5:30 PM

Job Responsibilities:

Handle customer queries via WhatsApp, Instagram, email & calls.
Assist customers with orders, deliveries, returns & exchanges.
Coordinate with internal teams for quick issue resolution.
Maintain customer records and basic MIS reports.
Ensure a smooth and positive customer experience.

Order & Post-Sales Support

Track and resolve issues related to orders, deliveries, returns, exchanges, and refunds.
Coordinate with the warehouse, logistics, and internal teams to close customer tickets efficiently.
Follow up with customers until resolution and closure.

CRM & Reporting

Update and maintain customer details, queries, and resolutions in the system.
Prepare daily/weekly MIS reports on customer queries, complaints, and resolutions.
Identify recurring issues and share insights with the management for improvement.

Requirements:

Graduate preferred.
1–3 years of experience in customer support / CRM (fashion or e-commerce preferred).
Good communication skills in English & Hindi (Gujarati is a plus).
Familiar with social media & CRM tools.
Customer-focused and solution-oriented.

Work Location: Ellis Bridge, Ahmedabad
Industry: Fast Fashion / E-commerce

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time
Paid time off

Work Location: In person

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