Customer Support Executive (CSE)

Job Title:

Customer Support Executive – International BPO (USA Process)

Job Summary:

We are looking for a dynamic and customer-focused Customer Support Executive to handle inbound/outbound interactions for our USA-based clients. The ideal candidate will provide high-quality support, resolve customer queries efficiently, and ensure an excellent customer experience while adhering to company and process guidelines.

Key Responsibilities:

• Handle inbound and/or outbound calls, emails, and chats for USA customers
• Resolve customer inquiries related to billing, technical support, product/service information, and complaints
• Maintain a professional and empathetic approach while interacting with customers
• Accurately document customer interactions in CRM systems
• Meet or exceed quality, productivity, and customer satisfaction targets
• Follow USA compliance standards, company policies, and scripts
• Escalate complex issues to the appropriate internal teams when required
• Stay updated on process changes, products, and service offerings

Eligibility / Requirements:

• Excellent English communication skills (verbal and written)
• Minimum 12th pass / Graduate (any discipline)
• 0–5 years of experience in International BPO (USA process preferred)
• Ability to work in US shifts / night shifts
• Good listening, problem-solving, and interpersonal skills
• Basic computer knowledge and familiarity with CRM tools
• Willingness to work in a fast-paced, target-driven environment

Preferred Skills:

• Prior experience in USA voice/non-voice processes
• Strong customer handling and conflict resolution skills
• Ability to multitask and manage time effectively

Work Schedule:

• US Shifts (Night Shift)

Benefits:

• Competitive salary + performance incentives
• Cab facility (as per company policy)

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person