Customer Support Executive (CSE)

0 - 4 years

5 - 6 Lacs

Posted:13 hours ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Executive – Lounge Access Support

Location: Near T3 Airport, Delhi
Work Mode: Work from Office
Shifts: Rotational

Job Summary:
Looking for Customer Support Executives to handle lounge-access–related customer queries and bank escalations across major airports. The role involves managing email/IVR escalations, coordinating with lounges and banking partners, and ensuring timely resolution.

Key Responsibilities:

  • Handle customer escalations via email and IVR.
  • Resolve lounge access, card validation, and service-related issues.
  • Coordinate with lounges, banks, and internal teams for closures.
  • Share updates on WhatsApp groups and maintain end-to-end tracking.
  • Maintain CRM records and prepare daily/weekly/monthly reports.

Requirements:

  • Bachelor’s degree in any discipline.
  • 1–4 years’ experience in customer support, escalations, or operations.
  • Hands-on experience with IVR + email support.
  • Strong communication, coordination, and multitasking abilities.
  • Proficiency in Excel, CRM tools; basic SQL is a plus.
  • Ability to work under pressure and within strict SLAs.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

Work Location: In person

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