Customer Support Executive (CSE)

Job Title: Customer Success Associate – Blended Process (Chat + Voice)

Job Type: Full-time | On-site

Location: Gurugram, Haryana

Onboarding Date: 14th July

About the Role:

We are hiring enthusiastic individuals for a blended (chat + voice) customer success role. The position is ideal for candidates with prior international process experience and strong communication skills, looking to work in a tech-support environment.

Key Responsibilities:

Assist customers via chat and voice support channels

Resolve technical and service-related queries effectively

Maintain accurate records of customer interactions

Ensure a high standard of customer satisfaction and service quality

Meet performance and quality benchmarks consistently

Candidate Profile:

Undergraduate/Graduate in any discipline

Minimum 6 months of experience in an international process (preferably tech support)

Excellent verbal and written communication skills in English

Comfortable with rotational shifts and weekly offs

Should reside within 20 KM of the office location

Job Details:

Work Mode: Work from Office

Salary: ₹25,000 – ₹31,000 CTC/month

Interview Process: HR Round → Operations Round → Versant Test

Working Days: 5 days a week with rotational shifts and weekly offs

No. of Openings: 50 positions

Benefits: Both side cab facility

If you're looking to build a long-term career in a dynamic support environment with growth opportunities, we’d love to connect!

Job Type: Full-time

Pay: ₹25,000.00 - ₹31,000.00 per month

Schedule:

• Day shift
• Morning shift

Experience:

• International voice process: 1 year (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person