Posted:1 week ago|
Platform:
On-site
Full Time
Role Overview:
We are looking for a dedicated Customer Support Executive to assist schools and colleges using our ERP software. The role involves resolving issues, guiding users, handling tickets/calls, and ensuring smooth product usage.
Key Responsibilities
- Provide support to Schools/Colleges for our ERP software.
- Handle customer queries via call, WhatsApp, email & ticketing system.
- Troubleshoot issues and coordinate with the technical team for resolutions.
- Maintain daily follow-up logs and close tickets within timelines.
- Guide users on product features and ensure smooth onboarding.
- Prepare daily activity reports.
Requirements
- Good communication skills (English preferred).
- Basic computer knowledge (Excel, Email, CRM tools).
- Patience and problem-solving attitude.
- Ability to handle multiple customer queries.
- Prior experience in customer support is preferred (not mandatory).
Compensation
- CTC: ₹1.2–1.8 Lakh per annum (based on experience)
+ Incentives (Performance-based)
Job Type: Full-time
Work Location: In person
Prisms Infosystem Private Limited
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