Prisms Infosystem Private Limited

Role Overview: We are looking for a dedicated Customer Support Executive to assist schools and colleges using our ERP software. The role involves resolving issues, guiding users, handling tickets/calls, and ensuring smooth product usage. Key Responsibilities - Provide support to Schools/Colleges for our ERP software. - Handle customer queries via call, WhatsApp, email & ticketing system. - Troubleshoot issues and coordinate with the technical team for resolutions. - Maintain daily follow-up logs and close tickets within timelines. - Guide users on product features and ensure smooth onboarding. - Prepare daily activity reports. Requirements - Good communication skills (English preferred). - Basic computer knowledge (Excel, Email, CRM tools). - Patience and problem-solving attitude. - Ability to handle multiple customer queries. - Prior experience in customer support is preferred (not mandatory). Compensation - CTC: ₹1.2–1.8 Lakh per annum (based on experience) + Incentives (Performance-based) Job Type: Full-time Work Location: In person