Customer Support Executive (CSE)

Job Description: Customer Support Executive

Company Overview -

We are a fast-growing service-based organization committed to delivering exceptional customer experiences. Our team thrives on collaboration, innovation, and a customer-first mindset.

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Role Summary -

As a Customer Support Executive, you will be the first point of contact for our customers, ensuring their queries are resolved efficiently and with empathy. You’ll play a critical role in building trust, maintaining satisfaction, and strengthening long-term relationships.

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Key Responsibilities -

• Handle inbound and outbound customer queries via phone, email, and chat.

• Provide accurate information about products/services and resolve issues promptly.

• Maintain detailed records of customer interactions in CRM systems.

• Escalate complex issues to relevant departments while ensuring timely follow-up.

• Identify recurring problems and suggest process improvements.

• Contribute to a positive customer experience by demonstrating patience, empathy, and professionalism.

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Requirements -

• Bachelor’s degree (preferred) or pursuing graduation.

• 0–2 years of experience in customer support or client-facing roles (freshers welcome).

• Strong communication skills (verbal and written).

• Typing Speed: Minimum typing speed of 30-40 WPM with high accuracy.

• Ability to multitask, prioritize, and manage time effectively.

• Familiarity with CRM tools and MS Office is an advantage.

• Problem-solving mindset with a customer-centric attitude.

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Desired Attributes -

• Empathetic listener with a calm and professional demeanor.

• Team player who thrives in a fast-paced environment.

• Willingness to learn and adapt to new processes.

• Passion for delivering outstanding customer experiences.

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What We Offer -

• Competitive salary and performance-based incentives.

• Training and development opportunities.

• A supportive, inclusive, and growth-oriented workplace.

• Exposure to diverse customer interactions and service scenarios.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person