Customer Support Executive (CSE)

We are a fast-growing E-commerce company specializing in online mobile accessories, and we are looking for enthusiastic and dedicated Customer Support Executives to join our operation team. Customer support executive is for supporting and helping the customers in every aspect, and also ensuring smooth order processing and excellent customer experience; via, email, chat, social media, call, and each and every platform where there our customer is trying to reach out to us and looking for an expert help.

CUSTOMER SUPPORT KEY RESPONSIBILITIES

· Resolve customer concerns after order delivery.

· Handle cases related to damaged products, incorrect colours, or other issues.

· Maintain high level customer satisfaction.

CANDIDATE REQUIREMENTS

· Good Communication skills. (English- preferred)

· Strong computer proficiency (Good hands on computer operations, Excel, Word, Internet usage, Quick task execution, and others)

· Willingness to learn, adapt and grow.

· Professional attitude with good interpersonal skills.

(Both fresher and experienced candidates are welcome to apply)

COMPENSATION AND WORK DETAILS

· Salary: 13,000 – 16,000 (based on performance)

· Training: 7 days unpaid training (converted to paid upon selection)

· Working Hours: 9:00 AM – 6:00 PM

· Weekly Off: Sunday working with one compensatory weekday off (Monday- Saturday)

· Monthly Leaves: 2 paid leaves

· Security Hold: 5 Days’ salary (Will be added in the 4th month salary)

HOLIDAYS

Gazetted holidays including:

· 26TH January

· 15th August

· 2nd October

· Holi

· Diwali

EMPLOYEES BENEFITS

· Mobile phone reimbursement

· Internet reimbursement

· Provident Fund (PF)

ELIGIBILITY

· 12th Pass (Preferred)

· Graduation (Preferred; In any field)

EXPERIENCE

· 1 year of total work experience (Preferred)

· 1 year in customer service (Preferred)

LANGUAGE

· English (Preferred)

· Hindi (Preferred)

WORK LOCATION: In-person

Join us and be a part of a growing E-commerce company where learning, stability, and growth go hand-in-hand.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Work Location: In person