Customer Support Executive (CSE)

*Job Description:* Customer Support Executive / Chat Support Executive

*Location*: Indore

*Experience Required*: 0.5 – 1 Year

*Qualification:* Graduate / Undergraduate

*Shifts*: Rotational Shifts

*About the Role:*

We are looking for well-spoken, enthusiastic, and customer-focused individuals to resolve customer queries with empathy, clarity, and professionalism. The role includes assisting customers via voice, chat, and email while ensuring high satisfaction and retention.

*Key Responsibilities:*

• Handle customer queries via chat, calls, and email.

• Provide accurate and timely resolutions with a polite and positive tone.

• Build trust with customers through empathetic and effective communication.

• Understand products and services to deliver efficient troubleshooting.

• Escalate unresolved or complex issues to appropriate internal teams.

• Maintain accurate documentation and customer interaction records.

*Required Skills:*

• Customer Support (Voice/Chat/Email)

• Problem Solving & Active Listening

• Typing Skills: Minimum 30 WPM with 95% accuracy

• Excellent English & Hindi communication

• Empathy, patience, customer-first mindset

• Detail-oriented and flexible

*Preferred Characteristics:*

• Warm, respectful, and professional attitude

• Strong problem-solving mindset

• Pleasant spoken tone and clear communication

• Polite and relevant written responses

*For more information Contact - 7898228409 HR Vaishnavi*

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person