Posted:7 hours ago|
Platform:
On-site
Full Time
The Customer Support Executive is responsible for handling customer queries, resolving issues, and providing excellent service across communication channels such as phone, email, chat, and social media. The role involves ensuring customer satisfaction, maintaining service quality, and supporting overall business operations.
---
## **Key Responsibilities**
* Respond to customer inquiries promptly via phone, email, chat, or social media.
* Provide accurate information about products, services, policies, and procedures.
* Resolve customer complaints, issues, or escalations within defined SLAs.
* Maintain detailed records of customer interactions in the CRM system.
* Follow up with customers to ensure issues are fully resolved.
* Identify customer needs and provide solutions or recommendations.
* Coordinate with internal teams (technical, sales, operations) to address complex issues.
* Ensure compliance with company service standards and processes.
* Provide feedback to improve products, processes, and customer experience.
* Assist with onboarding, training, or supporting new team members if required.
---
## **Key Skills & Competencies**
* Excellent verbal and written communication skills.
* Strong problem-solving and conflict-resolution abilities.
* Ability to multitask and handle high-pressure situations calmly.
* Good listening skills and customer-first mindset.
* Basic technical knowledge (CRM tools, ticketing systems, MS Office).
* Patience, empathy, and a positive attitude.
* Ability to work independently and in a team.
---
Job Type: Full-time
Pay: ₹15,000.00 - ₹35,000.00 per month
Work Location: In person
Gazetinc Technology LLP
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Experience: Not specified
1.8 - 4.2 Lacs P.A.
3.0 - 4.2 Lacs P.A.
coimbatore, tamil nadu
1.8 - 2.76 Lacs P.A.
coimbatore, tamil nadu
Experience: Not specified
0.15 - 0.23 Lacs P.A.
porur, chennai, tamil nadu
Salary: Not disclosed
delhi, delhi
3.0 - 4.2 Lacs P.A.
Experience: Not specified
0.25 - 0.35 Lacs P.A.
gurugram, haryana
Experience: Not specified
1.8 - 4.2 Lacs P.A.
ambattur, chennai, tamil nadu
Experience: Not specified
0.13 - 0.25 Lacs P.A.
1.44 - 1.68 Lacs P.A.
