Customer Support Executive (CSE)

As a Customer Support Executive at Everstylish Lifestyle Private Limited, you will play a crucial role in ensuring our customers receive outstanding support and assistance. You will be responsible for addressing delivery-related concerns and providing effective solutions to ensure customer satisfaction. This role requires excellent communication skills, a customer-centric mindset, and the ability to work with Internal software systems like Magento and Uniware.

Key Responsibilities:

Customer Support: Provide exceptional customer support through various communication channels, including email, chat, and phone, to address and resolve delivery-related concerns promptly and professionally.

Issue Resolution: Investigate and resolve customer inquiries, complaints, or issues related to product deliveries, tracking, and returns, ensuring a positive customer experience.

Product Knowledge: Develop a strong understanding of our product offerings, delivery processes, and company policies to assist customers effectively.

Software Proficiency: Utilize internal software systems, including Magento and Uniware, to process orders, track shipments, and provide accurate and timely information to customers.

Documentation: Maintain detailed records of customer interactions and issues, including case notes and resolutions, to improve service quality and identify trends.

Communication: Collaborate with other departments, such as logistics and warehousing, to address delivery-related challenges and communicate relevant information to customers.

Feedback and Improvement: Gather customer feedback and suggestions to contribute to process improvements and enhance the overall customer experience.

Training and Development: Stay updated on product knowledge, software updates, and industry trends through continuous learning and training sessions.

Qualifications: Excellent communication skills, both written and verbal. Blended Process- Inbound/ Outbound Prior customer support experience is a plus, but freshers with exceptional communication skills are encouraged to apply. Proficiency in using internal software systems like Magento and Uniware is preferred. Strong problem-solving skills and the ability to think critically. Customer-centric mindset with a passion for delivering exceptional service. Ability to work effectively in a fast-paced, team-oriented environment. Attention to detail and strong organizational skills. Adaptability and a willingness to learn and grow.

Preference: Female candidates

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person