Customer Support Executive (CSE)

About Us:

Bookbanquetroom.com is a white-labeled software solution for venue management and booking.We are launching a venue marketplace to revolutionize how people discover and book venues for every occasion. As we gear up for the launch, we are building a strong on-ground team to expand our network of venue and vendor partners. This internship offers an exciting opportunity to be part of a startup from its launch phase, gaining real-world exposure in sales, marketing, and the events industry.

Key Responsibilities:

• Handle customer inquiries via calls, emails, WhatsApp, and chat in a professional and timely manner.
• Guide customers through the venue discovery and booking process, offering recommendations based on their needs.
• Coordinate between customers, venue partners, and the internal team to ensure smooth communication and service delivery.
• Maintain accurate records of all interactions and update CRM/Ticketing systems regularly.
• Follow up with leads and assist in converting them into successful bookings.
• Collect and relay customer feedback to improve service quality and user experience.
• Support post-booking assistance including payments, confirmations, and issue resolution.

Requirements:

• Bachelor’s degree in any discipline.
• 1–2 years of experience in customer support, telecalling, or client servicing
• Excellent communication skills in English and Hindi (knowledge of regional languages is a plus).
• Friendly, patient, and customer-focused approach.
• Basic understanding of CRM tools, Excel/Google Sheets.
• Ability to multitask and work in a fast-paced, startup environment.

What We Offer:

• A dynamic, youthful work culture with growth opportunities.
• Exposure to the event and hospitality industry.
• Competitive compensation with performance-based incentives.
• Opportunity to become part of a rapidly expanding marketplace startup.

Job Type: Full-time

Pay: From ₹10,000.00 per month

Work Location: In person