Customer Support Executive (CSE)

Edusys Services Pvt. Limited is a leading global training service provider in the fields of Sales and Marketing, Project Management, Quality Management, and IT Service Management. We are also the certifying body for Sales and Marketing, SCRUM, Agile, and 6Sigma.

This expansion has led us to invite Customer Support Executive professionals who can understand our business model and contribute towards its rapid growth.

Related web links:

www.vabro.ai

www.edusysglobal.com

www.vmedu.com

www.scrumstudy.com

www.pmstudy.com

www.smstudy.com

We are looking for a proactive and customer focused Customer Support Executive to join our team. In this role, you will be responsible for handling customer queries, resolving issues, and ensuring a high level of customer satisfaction through various communication channels (email, chat, calls, or ticketing systems).

Key Responsibilities:

· Respond promptly and professionally to customer inquiries via email, chat.

· Handle and resolve customer complaints and technical issues in a timely manner.

· Maintain accurate records of customer interactions using the support ticketing system

· Escalate complex issues to the appropriate internal teams.

· Follow up with customers to ensure their issues are resolved satisfactorily.

· Provide product/service-related information and assist with on boarding or usage guidance.

· Collaborate with internal teams (Sales, Product, Technical) to address customer needs.

· Ensure high levels of customer satisfaction by providing excellent support.

Requirements:

· 2-4 Years of Experience in Customer Support

· Proven experience in a customer-facing role, preferably in customer support or customer service.

• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
• Exceptional problem-solving abilities and a knack for finding creative solutions.
• Strong active listening skills and the ability to empathize with customer concerns.
• Exceptional problem-solving abilities and a knack for finding creative solutions.
• Must be open to work in Rotational Shifts.

Preferred Qualifications:

• Bachelors / Masters Degree in Business Administration.

Job Type: Full-time

Pay: ₹240,000.00 - ₹300,000.00 per year

Education:

• Master's (Preferred)

Work Location: In person