Customer Support Executive (CSE)

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive. In this role, you will be responsible for assisting customers with their queries, resolving complaints, and ensuring a high level of customer satisfaction. You will act as the first point of contact for customers and provide timely, accurate, and professional support.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, or social media.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently and escalate issues when necessary.
• Maintain customer records and update the system with relevant information.
• Follow up with customers to ensure their concerns are resolved.
• Collaborate with internal teams to address customer needs.
• Strive to achieve individual and team performance targets.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

• Proven experience in customer support or a similar role (preferred, but not mandatory).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and manage multiple tasks.
• Familiarity with CRM systems and Microsoft Office tools is a plus.
• High school diploma or equivalent; bachelor’s degree preferred.
• Willingness to work in shifts if required.

Key Skills:

• Customer service
• Communication skills (verbal & written)
• Patience and empathy
• Conflict resolution
• Teamwork
• Time management

Job Type: Full-time / Part-time
Location: On-site / Remote (as per company policy)
Salary: Competitive, based on experience

Job Types: Full-time, Part-time, Fresher

Pay: ₹35,000.00 - ₹40,000.00 per month

Expected hours: 28 per week

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid time off
• Work from home

Work Location: In person