Customer Support Executive (CSE)

Imagine working for one of the fastest growing Consumer technology brand in India. A company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process. Come grow with Crossbeats and make an impact while enjoying working in a fun filled environment.

We are looking for an experienced, and result-oriented Customer Support Executive to join our customer service team.

Day-to-Day Responsibilities:

1. Voice Support: Handle customer calls in a professional and courteous manner, providing information, assistance, and resolving issues related to our products/services.
2. Issue Resolution: Identify customer needs, troubleshoot problems, and offer solutions to ensure customer satisfaction.
3. Communication: Clearly articulate information, instructions, and solutions to customers in English, Hindi, and a Southern Indian language.
4. Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
5. Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.
6. Compliance: Adhere to company policies, procedures, and quality standards while handling customer interactions.

Requirements :
Experience : Minimum of 1 year of experience in a customer service voice process role.

Languages : Mandatory Proficiency in English & Hindi. Any Southern Indian language (e.g., Tamil, Telugu, Kannada, Malayalam) will be a plus.

Skills: Strong verbal communication skills with the ability to convey information clearly and effectively. Good problem-solving and active listening skills.

Tech-Savvy: Familiarity with customer service software and tools. Basic computer skills and ability to navigate multiple systems.

Customer Focused: Ability to handle challenging situations with professionalism and empathy

Job Type: Full-time

Pay: ₹228,000.00 - ₹270,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• - Do you have prior experience working in customer service or support roles?

• How many years of experience do you have in handling customer queries via phone, email, or chat?
• - Have you worked in consumer electronics, lifestyle, or e-commerce industries before?

• How familiar are you with wearable technology (smartwatches, earbuds, etc.)?
• Are you an Immediate joiner?
• Share your salary details here:

CCTC:
ECTC:Notice Period

Language:

• Hindi (Required)

Location:

• Ashoknagar, Bengaluru, Karnataka (Required)

Work Location: In person