Customer Support Executive (CSE)

Job description

Job Title: Customer Support Executive
Location: Mumbai, Maharashtra
Experience Required: 3–4 Years
Industry: Beauty & Personal Care
Company: Beauty Garage
Note: This position is open to female candidates only.

Job Summary:

Beauty Garage is seeking an experienced and customer-focused Customer Support Executive with strong communication skills and 3–4 years of relevant experience. The ideal candidate will be responsible for handling customer interactions, managing feedback calls, and ensuring a seamless post-sales service experience.

Key Responsibilities:

Client Consultation & Support:

Engage with website clients over the phone to provide product information, answer inquiries, and assist with order placement.

Address customer concerns or issues related to hair products, delivery, and online orders.

Order Management & Coordination:

Coordinate with the warehouse team to ensure timely and accurate fulfillment of online orders.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• Customer support: 3 years

Location:

• Andheri East, Mumbai, Maharashtra

Shift availability:

• Day Shift

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• Customer support: 3 years (Required)

Language:

• English, Hindi, Marathi & Gujarati (Required)

Location:

• Andheri East, Mumbai, Maharashtra (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Expected Start Date: 01/08/2025