Customer Support Executive (CSE)

Job Summary:

A Customer Support Executive serves as the primary point of contact between a company and its customers. The role involves resolving customer queries, offering product/service support, and ensuring a positive customer experience across communication channels like phone, email, chat, or in person.

Key Responsibilities:

• Handle inbound and outbound calls, emails, or chats from customers regarding product or service inquiries.
• Respond to queries with clarity, professionalism, and empathy.
• Understand client needs and objectives to proactively offer solutions and ensure service satisfaction.
• Follow up with customers to ensure their concerns are addressed fully
• Maintain accurate and up-to-date records of all customer interactions in the CRM (Customer Relationship Management) system.
• Ensure customers leave every interaction feeling valued and supported.
• Maintain detailed and organized records of client interactions and communications in CRM tools.
• Collect feedback and insights to help improve service offerings and client experience.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 3-6 months of experience in a client-facing role (client relationship, account management, or customer service).
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-centric attitude.
• Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.
• Problem-solving mindset with attention to detail

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Do you live in Gurgaon?

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)

Language:

• Do you speak English? (Required)

Work Location: In person