Customer Support Executive - Chat and Email Process ( European Market)

Company:

Pay

About MedicalCertificate.in

Role Overview

Key Responsibilities

• Handle real-time customer queries via chat and email with professionalism and accuracy.
• Convert leads into successful cases and meet sales targets. Upsell to existing customers as per their product requriement.
• Respond promptly to inquiries related to medical certificates, doctor consultations, and other services.
• Maintain a courteous and concise writing style suited to international clients.
• Work closely with internal teams to ensure issue resolution and customer satisfaction.
• Maintain confidentiality and adhere to all data protection policies.
• Document interactions and share feedback to improve customer experience.

Requirements

• Excellent written English with attention to tone, grammar, and cultural nuances of European communication.
• Ability to understand and respond in a natural, fluent style, free from slang or robotic phrasing.
• Tech-savvy, comfortable using CRM tools, chat/email software, and standard office applications.
• Must have:

  Laptop/PC

  ,

  power backup

  ,

  stable broadband connection

  , and a

  quiet, dedicated workspace at home.

• Flexible to work

  12:00 PM - 10:00 PM IST shift

  with

  rotational week-offs.

• Prior experience in chat/email-based customer support preferred.

Assignment (Mandatory for Shortlisting)

Task :

Your Response :

Email your response with subject line " Customer Support Assignment"- hr@medicalcertificate.net

Important:

• Do

  not

  use AI-generated or paraphrased content.
• All submissions will be

  AI-tested for originality and human writing patterns.

• Only genuine, self-written responses will be considered for further evaluation.

Why Join Us

• Be part of India's leading digital healthcare platform.
• Gain exposure to global communication standards.
• Work-from-home convenience with professional growth opportunities.