Customer Support Executive - Chat and Email Process ( European Market)

1 - 5 years

1 - 2 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Company:

Pay

About MedicalCertificate.in

Role Overview

Key Responsibilities

  • Handle real-time customer queries via chat and email with professionalism and accuracy.
  • Convert leads into successful cases and meet sales targets. Upsell to existing customers as per their product requriement.
  • Respond promptly to inquiries related to medical certificates, doctor consultations, and other services.
  • Maintain a courteous and concise writing style suited to international clients.
  • Work closely with internal teams to ensure issue resolution and customer satisfaction.
  • Maintain confidentiality and adhere to all data protection policies.
  • Document interactions and share feedback to improve customer experience.

Requirements

  • Excellent written English with attention to tone, grammar, and cultural nuances of European communication.
  • Ability to understand and respond in a natural, fluent style, free from slang or robotic phrasing.
  • Tech-savvy, comfortable using CRM tools, chat/email software, and standard office applications.
  • Must have:

    Laptop/PC

    ,

    power backup

    ,

    stable broadband connection

    , and a

    quiet, dedicated workspace at home.

  • Flexible to work

    12:00 PM - 10:00 PM IST shift

    with

    rotational week-offs.

  • Prior experience in chat/email-based customer support preferred.

Assignment (Mandatory for Shortlisting)

Task :

Your Response :

Email your response with subject line " Customer Support Assignment"- hr@medicalcertificate.net

Important:

  • Do

    not

    use AI-generated or paraphrased content.
  • All submissions will be

    AI-tested for originality and human writing patterns.

  • Only genuine, self-written responses will be considered for further evaluation.

Why Join Us

  • Be part of India's leading digital healthcare platform.
  • Gain exposure to global communication standards.
  • Work-from-home convenience with professional growth opportunities.

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