Customer Support Executive

Job Description

We are seeking a dedicated and enthusiastic Customer Support Representative to join our international support team. The ideal candidate will have exceptional communication skills in English and a passion for providing excellent customer service. You will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction for clients based in different time zones, primarily EST. Key Responsibilities: Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. Provide accurate, valid, and complete information by using the right methods and tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Problem Resolution: Identify and assess customers' needs to achieve satisfaction. Troubleshoot customer issues and provide effective solutions. Escalate unresolved issues to the appropriate internal teams. Documentation and Reporting: Maintain detailed records of customer interactions, comments, and complaints. Keep records of customer interactions, process customer accounts, and file documents. Prepare and present reports on customer interactions and resolutions. Continuous Improvement: Stay updated with product knowledge and changes. Provide feedback to management on potential improvements in customer service processes. Participate in team meetings and training sessions to stay informed and improve service skills. Qualifications: Experience: 6 months to 1 year of experience in a customer support role, preferably in an international process. Skills: Exceptional communication skills in English (both written and verbal). Strong problem-solving skills and attention to detail. Ability to multitask, prioritize, and manage time effectively. Proficiency in using customer support software, databases, and tools. Job Types: Full-time, Permanent Pay: ₹11,370.17 - ₹25,000.00 per month Benefits: Commuter assistance Leave encashment Paid sick time Paid time off Schedule: Monday to Friday Night shift US shift Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person