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Captalent Hr
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Customer Support Executive

Customer Support Executive

0 - 2 years

|

3 - 4 Lacs

chennai tamil nadu india

Posted:6 hours ago| Platform: Foundit logo

Apply

Skills Required

customer support inbound calls crm call handling customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

Provide
customer support
via phone calls, emails, or chat to resolve queries and concerns effectively.
Handle
inbound calls
and ensure timely and accurate resolution of customer issues.
Escalate complex or unresolved issues to the appropriate internal teams.
Maintain
accurate records
of customer interactions using CRM tools.
Collaborate with technical or product teams to ensure swift issue resolution and improve customer satisfaction.
Meet and exceed performance metrics including
call handling time
,
resolution rates
, and
quality standards
.

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Human Resources Services

Chennai Tamilnadu

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