Customer Support Executive

Bikenbiker

2 - 7 years

4 - 9 Lacs

Hyderabad Chennai Bengaluru

Posted:2 days ago| Platform:

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Skills Required

Usage Customer Support Executive Executive management Customer service Customer complaints Management CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

The key responsibilities for this customer service role are as follows -

Call back customers and inform them about delays in orders
Resolving customer complaints brought to your attention
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organizations products, services, and customer service policies
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and answering any questions they may have Establish and maintain good rapport with customers by using positive language and anticipating their needs

Requirements -

2+ years of previous customer service experience a plus

Friendly and welcoming manner with clients and other members of the customer service team

Familiarity with customer-relationship management (CRM) software programs

Ability to explain complex concepts in a clear, simple manner to customers

Strong command of written and verbal English

Excellent organizational and multitasking skills

Ability to maintain a calm and polite manner in stressful situations

Willingness to cooperate with customers and management to resolve any issues that may arise

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