2 - 4 years

2 - 4 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

>Handle customer queries via calls, emails and chats.

>Provide information on products, services, billing and policies.

>Maintain records in CRM and update reports.

>Communication professionally across different time zomes and cultures.

>Escalate complex issues to support or technical/logistic teams when required.

Preferred candidate profile

>International voice process experience required.

>Respond promptly to international customer inquiries across multiple channels.

>Resolve product/service-related issues effectively and within set timeline.

>Ensure professional, polite, and culturally sensitive communication.

>Maintain confidentiality of customer and company data.

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