Customer Support Executive

Baroda Taxi Cab

1 - 6 years

1 - 2 Lacs

Pune

Posted:5 hours ago| Platform:

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Skills Required

Query resolution Customer retention Customer Support Executive Customer service Management Continuous improvement Service quality Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

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Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
Following up on inquiries and ensuring timely response
Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Providing professional customer support and resolving queries related to Trips, Fare, Process, Payments
Ensuring a positive and professional approach in all interactions.
Build and nurture strong, collaborative relationships with new and existing customers
Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.
Requirements
Communication Skills: Excellent verbal and written communication skills

Qualification: 12th pass / Graduate (preferred).

Experience: Minimum 1 Year (Freshers can also apply)

Full Time Role - Day Shift Only

Work From Office: Baner, Pune

Multiple Shifts to choose from.

Benefits

Growth Opportunities: Join a rapidly expanding company with significant prospects for personal and professional development.

Competitive Compensation: Receive salary in line with industry standards.

Career Advancement: Opportunities for upward mobility and career progression within the organization.

Work-Life Balance: Enjoy a structured shift system with a Flexible weekly off.

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