Customer Support Executive

0 - 2 years

1 - 2 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Description

We are looking for a Customer Support Executive who is customer-focused, proactive, and passionate about resolving queries efficiently. The ideal candidate will handle customer interactions across multiple channels and ensure a smooth after-sales experience.

Key Responsibilities

  • Handle customer inquiries via calls, WhatsApp, email, and social media
  • Resolve issues related to orders, deliveries, returns, replacements, and warranties
  • Provide product information for gaming controllers and mobile accessories
  • Coordinate with internal teams (warehouse, logistics, tech team) for issue resolution
  • Maintain accurate records of customer interactions and complaints
  • Ensure timely follow-ups and high customer satisfaction
  • Assist customers with basic troubleshooting and usage guidance

Required Skills & Qualifications

  • Good communication skills in English and Hindi (regional language is a plus)
  • Basic understanding of electronics, gaming products, or mobile accessories
  • Strong problem-solving and interpersonal skills
  • Ability to handle multiple customers and work under pressure
  • Basic computer knowledge (CRM, Excel, Google Sheets, etc.)
  • Prior customer support experience is preferred but freshers can apply

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