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Customer Support Executive

1 - 2 years

3 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job role

Operations Management

  • Engage with customers to provide support across operations, marketing, and finance.
  • Maintain a positive and professional attitude when dealing with the user via email.
  • Demonstrate sufficient product and service knowledge to address all inquiries accurately.
  • Manage customer complaints, offering timely solutions and alternatives, while following up to ensure resolution; keep detailed records of customer interactions and maintain process documentation.
  • Enhance the customer experience by ensuring prompt attention to customer concerns and resolving issues efficiently.
  • Safeguard customer confidentiality, ensuring all sensitive information is used solely for official purposes.
  • Connecting with relevant stakeholders for the issue resolution.
  • Interact with customers daily and document information in the HubSpot CRM.
  • Creating/updating the process flows documents.

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