Customer Support Executive

As a Customer Support Executive in the International Voice process based in Kolkata, you will be responsible for handling customer queries, providing effective resolutions, and ensuring a superior support experience. The role involves working evening/night shifts on a rotational basis for 6 days a week, with provided cab services for pickup and drop. To qualify for this position, you need to have a graduation degree in any stream and a minimum of 1 year of experience in BPO/Customer Support, particularly in an International Voice Process. Proficiency in spoken and written English is essential for effective communication with customers. In terms of compensation, you will be eligible for a performance bonus of up to 2,000/month, a monthly travel allowance of 1,400, and cab facilities for night shifts. The interview process includes HR screening focusing on voice, grammar, and accent, a functional round involving mock calls/chats, an AMCAT test with a minimum score requirement, and a final operations round. This is a full-time job opportunity that offers benefits such as health insurance and provident fund. The work schedule involves rotational shifts, with the potential for earning performance bonuses. Applicants must be able to commute or relocate to Kolkata, West Bengal, before starting work. A secondary education qualification (10th pass) is required, along with at least 1 year of experience in an International Voice Process. If you are interested in this position, please speak with the employer at +91 8917397886.,