Customer Support

As a Customer Service Representative at Enhancor, you will be a crucial part of our team, providing exceptional support to our clients" customers. Engaging with callers with empathy, effective communication, and accurate information retrieval will be your primary responsibilities. You will follow our clients" scripts, protocols, and processes diligently to ensure a high level of service delivery. This role demands a keen eye for detail as extensive documentation and notation are essential for serving high-level corporate clients effectively. Working in rotational shifts to provide 24-hour support, 365 days a year, you will have the flexibility to choose your work hours. At Enhancor, we offer a stable career opportunity where you can grow professionally, face new challenges, and explore career paths aligned with your interests and abilities. Your duties will include message intake and dispersal, providing support through voice, chat, or calls, scheduling appointments, order intake, trouble ticket management, email responses, monitoring system alerts, immediate notification of emergent issues, after-hours emergency call handling, complaints, and escalation management. To excel in this role, we are looking for candidates with 0.6 months to 4 years of relevant experience, preferably in international customer service. A welcoming voice with an upbeat tone, typing speed over 25 WPM, excellent customer service and computer literacy skills, flexibility, and exceptional verbal and communication abilities are crucial for success in this position. Proficiency in a Windows-based environment and availability to work a weekend day each week are required. Your training will last approximately one week, following which you will transition to your new set schedule. Good attendance and schedule adherence are vital for maintaining the high standards of service delivery at Enhancor. If you are ready to take on this exciting opportunity and be part of a dynamic team, we welcome you to join us at Enhancor.,