Customer Support - Domestic

As a member of the Bhanzu team, you will play a crucial role in being the primary point of contact for our valued customers. Through your interactions, you will represent Bhanzu and provide exceptional support to ensure customer satisfaction. Your responsibilities will include responding to customer inquiries promptly and accurately, whether through phone, email, or chat channels. In addition, you will engage in proactive outbound calling to establish strong relationships with customers and understand their needs effectively. Your role will also involve identifying customer requirements and proposing appropriate solutions by collaborating with various teams within the organization. Furthermore, you will follow up with customers to ensure that any issues they faced are fully resolved. Building and nurturing long-term relationships with existing customers will be a key aspect of your position, along with maintaining a comprehensive understanding of Bhanzu's products and services. To excel in this role, you should hold a degree in management, marketing, communication, or a related field. Previous experience as a relationship manager, in customer service, or a similar role will be beneficial. Proficiency in Microsoft Office, CRM software, and ticketing systems is essential, along with strong written and verbal communication skills. Your ability to navigate conflicts and solve problems effectively, coupled with excellent interpersonal skills, will be critical to your success in this position. Additionally, your capacity to multitask and demonstrate patience when addressing challenging situations will be invaluable. Please note that we are looking for immediate joiners for this individual contribution role. Join us at Bhanzu, where we strive to eliminate math phobia, promote careers in math and STEM fields, and empower learners worldwide to reach their full potential in science, coding, and AI through a mathematical lens.,