Customer Support - DOM (English)

You will be representing Bhanzu (formerly Exploring Infinities) as the primary point of contact for customer support, demonstrating exceptional communication skills and professionalism. Your responsibilities will include promptly addressing customer inquiries via phone, email, or chat, as well as engaging in proactive outbound calling to establish strong relationships with customers. By identifying customer needs and collaborating with various teams, you will offer tailored solutions efficiently and ensure follow-up to guarantee issue resolution. Cultivating enduring relationships with existing customers and maintaining an in-depth understanding of Bhanzu's products and services will be crucial to your success. The ideal candidate should possess a degree in management, marketing, communication, or a related field, along with prior experience in relationship management or customer service. Proficiency in Microsoft Office, CRM software, and ticketing systems is essential, as is the ability to communicate effectively both in written and verbal forms. Strong interpersonal skills, conflict resolution capabilities, and problem-solving aptitude are key requirements for this role. Your capacity to manage multiple tasks and exhibit patience in challenging situations will be invaluable. Please note: 1) Immediate availability is preferred. 2) This position involves individual contribution without a team management component.,