Customer Support / Customer Care Executive

About COSA NOSTRAA:

Role Overview:

Key Responsibilities:

• Manage incoming customer calls, WhatsApp messages, emails, and social media DMs.
• Respond to product and order-related queries in a timely, polite, and brand-aligned manner.
• Maintain accurate records of customer interactions and feedback.
• Provide after-sales support and build long-term customer relationships.
• Ensure a smooth, premium-level customer experience at every touchpoint.

Requirements:

• Prior experience in customer service, preferably in fashion, luxury, or e-commerce.
• Excellent communication skills — both spoken and written (English & Hindi preferred).
• Strong sense of empathy, patience, and professionalism.
• Ability to multitask and stay organized under pressure.
• Passion for fashion, accessories, and customer experience is a plus!

Why Join COSA NOSTRAA:

• Work with a premium, design-driven luxury brand.
• Grow with a passionate and creative team.
• Be part of a fast-scaling e-commerce brand redefining men’s fashion accessories in India.

If you think you can deliver a customer experience as exceptional as our products, we’d love to hear from you!