Customer Support Chat Process- Delhi ,Delhi/ NCR ,Gurgaon ,Noida/ Greater Noida ,Pune-IENERGIZER, NOIDA (UP-1-6 - TimesJobs.com

Report this jobienergizer noida is hiring for Go magentaUS Telecom Blended Process (70% chat & 30% voice), any graduate or undergrad. with minimum 06 months of international chat/email orblended process and with good communication and written skills can apply, 5 days a week working with rotational shifts and rotational offs., no cab, salary - Rs.45000 ctc and Rs.38400 inhand (for more than 1 year of exp.) andRs.40000 ctc and Rs.33400 inhand (for 06 months to 01 year of exp.), work fromoffice profileAs a Customer Service Executive for the Go Magenta process, you will be responsible for managingboth chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

Key Responsibilities:

• Handle customer inquiries and issues through chat (70%) and voice (30%).
• Proactively manage chat flows to resolve customer concerns.
• Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
• Manage customer interactions under pressure with professionalism and composure.
• Collaborate with team members to enhance the overall customer experience.
  

Requirements:

~Education: Graduates preferred.Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.~Excellent written and verbal communication skills.~Ability to work graveyard shifts.~Immediate joiners preferred.~Working Conditions:~Schedule: 5 days working with 2 rotational days off each week.~Shifts: Graveyard shifts only.Note: No cab facilities.Key Details

• Job Function: Operations/Customer Service/Telecalling/Backend
• Industry: CRM/CallCentres/BPO/ITES/Med.Trans
• Specialization:Any Process - International BPO Type,Blended Process - International BPO Type,Non-Voice Process - International BPO Type,Voice Process - International BPO Type
• Role: Other Customer Service
• Qualification:
• Any Graduate
• Employment Type: Full Time
• Vacancies: 50
  

Key Skillscustomer support customer care Call Centre Voice Process voice process c Bpo telesales Telesales International sales International voice Bpo Non Voice Kpo

About Company

• Company:IENERGIZER, NOIDA (UP)
• Contact Details: +91-7290012570
• Industry: Other Industry (Conglomerate/ Diversified Group)
  

Job Posted by Company
Aditee ShrivastavaBased in GurugramHiring for IenergiserJob Id: 71825708