Work from Office
Full Time
• Handle outbound calls related to healthcare services within the US healthcare system.
• Proactively reach out to members to provide support, resolve issues, and ensure a positive experience.
• Identify and address varying levels of member complexity and communicate effectively.
• Ensure strict compliance with HIPAA regulations and other healthcare-related guidelines.
• Resolve member inquiries efficiently and professionally, escalating complex cases as required. • Maintain accurate and detailed records of member interactions in CRM tools or other platforms.
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