Job Description: Customer Service Associate (Voice & Written Process) Position: Customer Service Associate Process Type: Voice & Written (Blended Process) Work Location: Airoli, Navi Mumbai 1. Position Overview We are hiring for a Fresher-Friendly role to handle customer service interactions for a prestigious project. The role involves assisting customers through both voice calls and written communication , requiring excellent command of the English language. This is an excellent opportunity for motivated individuals to start their career with a global IT giant. 2. Key Responsibilities · Handle inbound and outbound customer queries via voice calls and written channels (email/chat). · Provide timely, accurate, and professional assistance to customers. · Understand customer needs, troubleshoot issues, and provide effective solutions. · Adhere to company and client-specified processes and quality standards. · Maintain and update customer records in the system. 3. Candidate Eligibility & Must-Have Criteria Criteria Requirement Qualification Minimum Graduation is Mandatory. (Any stream) Experience Freshers can apply. Candidates with up to 6 months of BPO experience may also be considered. Language Skills Excellent English Communication is non-negotiable. Must be fluent in both spoken and written English. Assessments Candidates must clear the Voice Versant and Written Versant tests. Location Must be willing and able to work from the Airoli, Navi Mumbai office. 4. Compensation & Benefits Component Details Other Benefits As per company policy (PF, Gratuity, Insurance, etc.) 5. Training & Schedule · Training Period: 15-20 Days of mandatory classroom training. · Shifts: o Female Candidates: Between 8:00 AM to 8:00 PM o Male Candidates: Between 8:00 AM to 11:00 PM · Work Week: 5 days working with 2 rotational week-offs. Job Types: Full-time, Fresher Benefits: Health insurance Provident Fund Work Location: In person Job Types: Full-time, Fresher Pay: ₹242,600.00 - ₹266,750.00 per year Benefits: Health insurance Provident Fund Work Location: In person
Job Description: Customer Service Associate (Voice & Written Process) Position: Customer Service Associate Process Type: Voice & Written (Blended Process) Work Location: Airoli, Navi Mumbai 1. Position Overview We are hiring for a Fresher-Friendly role to handle customer service interactions for a prestigious project. The role involves assisting customers through both voice calls and written communication , requiring excellent command of the English language. This is an excellent opportunity for motivated individuals to start their career with a global IT giant. 2. Key Responsibilities · Handle inbound and outbound customer queries via voice calls and written channels (email/chat). · Provide timely, accurate, and professional assistance to customers. · Understand customer needs, troubleshoot issues, and provide effective solutions. · Adhere to company and client-specified processes and quality standards. · Maintain and update customer records in the system. 3. Candidate Eligibility & Must-Have Criteria Criteria Requirement Qualification Minimum Graduation is Mandatory. (Any stream) Experience Freshers can apply. Candidates with up to 6 months of BPO experience may also be considered. Language Skills Excellent English Communication is non-negotiable. Must be fluent in both spoken and written English. Assessments Candidates must clear the Voice Versant and Written Versant tests. Location Must be willing and able to work from the Airoli, Navi Mumbai office. 4. Compensation & Benefits Component Details Other Benefits As per company policy (PF, Gratuity, Insurance, etc.) 5. Training & Schedule · Training Period: 15-20 Days of mandatory classroom training. · Shifts: o Female Candidates: Between 8:00 AM to 8:00 PM o Male Candidates: Between 8:00 AM to 11:00 PM · Work Week: 5 days working with 2 rotational week-offs. Job Types: Full-time, Fresher Benefits: Health insurance Provident Fund Work Location: In person Job Types: Full-time, Fresher Pay: ₹242,600.00 - ₹266,750.00 per year Benefits: Health insurance Provident Fund Work Location: In person