Customer Support Associate

Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Requirements and skills Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Any graduation Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹42,500.00 per month Benefits: Commuter assistance Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Night shift Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Manjeri, Kerala: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person Speak with the employer +91 7994949944