Customer Support Associate

Role Overview:

We are seeking proactive and detail-oriented Collections Agents to manage enterprise telecom customer accounts via chat & voice-based interactions. The ideal candidate will be responsible for maintaining healthy receivables, ensuring timely payments, and reducing DSO by following up with clients across various revenue buckets. You will work closely with the finance and billing teams to address disputes, clarify invoices, and ensure accurate customer communication in line with agreed billing cycles and terms. This will be a target-oriented process, wherein all FTEs & TLs will be allocated a certain USD target to recover.

Skills and Competencies:

• Communication: Excellent written communication and chat etiquette.
• Analytical Ability: Understanding of aging reports, DSO calculations, and payment terms.
• Attention to Detail: Accuracy in recording invoice and payment data.
• CRM Proficiency: Experience with tools like SAP, Oracle, Salesforce, Freshdesk, or proprietary telecom CRMs.
• Time Management: Ability to juggle multiple accounts and prioritize based on aging severity.
• Negotiation Skills: Capable of tactfully negotiating payment timelines without harming client relationships.