Customer Support Associate

Job Summary:

We are seeking a dedicated and customer-focused customer support representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities:

Customer Assistance:

• Respond to customer inquiries via phone, email, chat, or other communication channels.
• Provide accurate and timely information about products, services, and policies.
• Assist customers with account setup, troubleshooting, and issue resolution.

Problem Resolution:

• Identify and resolve customer concerns efficiently and professionally.
• Escalate complex issues to the appropriate department or team when necessary.
• Follow up with customers to ensure their issues are fully resolved.

Customer Satisfaction:

• Maintain a positive and empathetic attitude toward customers at all times.
• Strive to exceed customer expectations and deliver a high level of service.
• Collect customer feedback and share insights with the team to improve processes.

Documentation and Reporting:

• Accurately document customer interactions and resolutions in the CRM system.
• Generate reports on common customer issues and trends.

Team Collaboration:

• Work closely with team members and other departments to provide seamless customer support.
• Participate in training sessions and team meetings to stay updated on product knowledge and processes.

Qualifications:

• Education: High school diploma or equivalent; bachelor’s degree preferred.
• Experience: 0-1 year of experience in customer support or a related field.

Skills:

• Excellent verbal and written communication skills in English.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software, Microsoft Office/Goggle office, and other relevant tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong interpersonal skills and a customer-first mindset.

Preferred Qualifications:

• Familiarity with culture and customer expectations.
• Experience in handling customer support.
• Knowledge of additional languages is a plus.

Salary up to 25k

How to Apply:

Drop your resume at 9599383886 or hr@crypque.in

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Language:

• English (Preferred)

Location:

• Gurgaon, Haryana (Required)

Work Location: In person